Muhammad Suleman
About Muhammad Suleman
Muhammad Suleman is an Associate Team Lead at US Mobile, where he has worked since 2019. He holds a BSc in Mathematics and a BS in Information Technology, and has over six years of experience in customer service.
Work at US Mobile
Muhammad Suleman has served as an Associate Team Lead at US Mobile since 2019. In this role, he has demonstrated significant expertise in customer service, contributing to a customer retention rate that is 45% above the company average. His responsibilities include overseeing customer interactions and ensuring high-quality service delivery. He has also achieved a 99% positive rating in customer surveys, reflecting his effectiveness in addressing customer needs and inquiries.
Education and Expertise
Muhammad Suleman has a diverse educational background. He studied Mathematics and earned a Bachelor of Science (BSC) from Allama Iqbal Open University. He also holds a Bachelor of Science in Information Technology from the International Islamic University, Islamabad. Additionally, he completed his Matriculation at Siddeeq Public School, where he focused on Biology, Chemistry, and Physics. His studies in Maths, Physics, and Computer Science were completed at Govt. Gordon College, where he achieved an Intermediate in Computer Science (ICS).
Background
Before joining US Mobile, Muhammad Suleman worked as a Customer Support Specialist at GKhair from 2018 to 2019 in Islamabad, Pakistan. This role provided him with foundational experience in customer service, which he has built upon during his tenure at US Mobile. With over six years of experience in customer service, he has developed strong engagement skills and patience in handling customer inquiries.
Achievements
During his time at US Mobile, Muhammad Suleman has achieved notable results in customer service metrics. He has maintained a customer retention rate significantly higher than the company average, indicating his effectiveness in fostering customer loyalty. His performance in customer surveys has also been exemplary, with a 99% positive feedback rate, showcasing his ability to meet and exceed customer expectations.