Muhammad Umer
About Muhammad Umer
Muhammad Umer is a Customer Support Manager at US Mobile, where he has worked since 2017. He has a diverse background in customer service and training, with previous roles at Protege Global and StoneFly, Inc.
Current Role at US Mobile
Muhammad Umer serves as the Customer Support Manager at US Mobile, a position he has held since 2017. In this role, he is responsible for overseeing customer service operations, ensuring high-quality service delivery. He has developed and implemented an effective customer loyalty program, which aims to enhance customer satisfaction and retention. Umer also manages the approved budget for the customer service department, ensuring efficient allocation of resources. His responsibilities include maintaining accurate records and documenting all customer service activities and discussions.
Previous Experience at Protege Global
Prior to his current role, Muhammad Umer worked at Protege Global as an Executive Team Trainer from 2013 to 2016. During his three years there, he focused on training and developing team members to improve overall performance and service quality. His experience in this role contributed to his skills in customer service management and team leadership.
Marketing Manager at StoneFly, Inc.
Muhammad Umer held the position of Marketing Manager at StoneFly, Inc. for ten months in 2016. In this capacity, he was involved in marketing strategies and initiatives that aimed to promote the company's products and services. This role provided him with valuable insights into marketing operations and customer engagement.
Educational Background
Muhammad Umer has an extensive educational background. He studied at the University of Sargodha, where he earned a Bachelor's degree in Physics from 2012 to 2016. Additionally, he attended ITM College Of Commerce, where he studied Chemistry, Biology, and Physics, achieving an FSC (Pre Med) from 2007 to 2009. He also completed a Pro Track in Website Designing at the same institution. Furthermore, he studied Database Management at the Vocational Training Institute and achieved a CO/OA certification.
Skills in Customer Service Management
In his role as Customer Support Manager, Muhammad Umer demonstrates strong skills in customer service management. He is responsible for hiring and training new customer service agents, ensuring they are equipped to deliver high-quality service. Umer assesses service statistics and prepares detailed reports on findings to improve customer service operations. His focus on maintaining service quality contributes to the overall effectiveness of the customer support team.