Muhammad Usman Ghani
About Muhammad Usman Ghani
Muhammad Usman Ghani serves as the Product Experience Lead at US Mobile, where he manages telecom support operations and focuses on business development. He has a background in process improvement and customer experience management, with previous roles including Operations Associate and Operations Analyst at US Mobile.
Current Role at US Mobile
Muhammad Usman Ghani currently serves as the Product Experience Lead at US Mobile, a position he has held since 2021. In this role, he is responsible for managing cross-functional teams to enhance product offerings and improve customer experience. He focuses on business development and research and development initiatives, contributing to the company's growth strategy. His involvement in business expansion avenues is a key aspect of his current responsibilities.
Previous Experience at US Mobile
Prior to his current role, Muhammad Usman Ghani worked at US Mobile in two capacities. He served as an Operations Analyst from 2020 to 2021 for a duration of 10 months, where he was involved in optimizing operations and supporting telecom services. He also held the position of Operations Associate for 5 months in 2021. Both roles were based in Karāchi, Sindh, Pakistan, and contributed to his understanding of telecom support operations.
Education and Academic Background
Muhammad Usman Ghani has a solid educational foundation in computer science. He earned his Bachelor's degree from Ghulam Ishaq Khan Institute of Engineering Sciences and Technology, studying from 2016 to 2020. Prior to this, he completed his A Levels at Bloomfield Hall School from 2014 to 2016 and his O Levels from the same institution from 2012 to 2014. His early education was completed at Army Public School (APSACS), where he attended from 2001 to 2012.
Internship Experience
In 2019, Muhammad Usman Ghani gained practical experience as a Front End Web Development Intern at TeleTaleem. This internship lasted for one month and took place in Islamabad, Pakistan. This role provided him with hands-on experience in web development, complementing his academic studies in computer science.
Expertise in Telecom Operations
Muhammad Usman Ghani possesses a strong background in process improvement and customer experience management within the telecom industry. His roles at US Mobile have equipped him with the skills necessary to manage telecom support operations effectively. His focus on enhancing customer experience and streamlining processes has been integral to his contributions in the field.