Osama Saeed
About Osama Saeed
Osama Saeed is a Product Experience Analyst II currently employed at US Mobile in Islamabad, Pakistan, where he has worked since 2024. He previously held roles in UX design and sales, and he holds a Bachelor of Business Administration in Supply Chain Management from Bahria University.
Work at US Mobile
Currently, Osama Saeed serves as a Product Experience Analyst - II at US Mobile, a role he has held since 2024. In this position, he focuses on enhancing product experiences and analyzing customer feedback to drive improvements. His work aims to optimize user satisfaction and contribute to the overall success of the company's offerings. Osama operates from Islamabad, Islāmābād, Pakistan, where he collaborates with various teams to ensure alignment with customer needs and expectations.
Work at Visual Odyssey
Osama Saeed has been working as a UX Designer at Visual Odyssey since 2023. In this role, he applies his design skills to create user-friendly interfaces and improve the overall user experience. His contributions are aimed at ensuring that digital products meet user needs effectively. His tenure at Visual Odyssey has allowed him to leverage his analytical skills in a creative environment.
Education and Expertise
Osama Saeed earned a Bachelor of Business Administration (BBA) with a focus on Supply Chain Management from Bahria University, completing his studies from 2019 to 2023. His educational background provides him with a solid foundation in business principles, which he applies in his professional roles. Additionally, he holds a General Certificate of Education Advanced Level from The City School Capital Campus Islamabad, where he studied Accounting, Business Studies, and Economics.
Background and Early Career
Before his current roles, Osama Saeed gained experience in various positions. He worked as a Sales Intern at Kia Worldwide in 2022 for one month, where he gained insights into sales processes. He also held positions as a Sales Executive at Reality One Group and as a Business Development Executive at LearnOBots in 2023. These roles contributed to his understanding of customer interactions and business development strategies.
Achievements in Customer Experience
Osama Saeed has successfully implemented a comprehensive customer experience strategy that aimed to increase the Net Promoter Score by 15 points within a year. He analyzed customer feedback to identify pain points, leading to a 25% increase in customer retention. His efforts maintained a customer satisfaction rating of 90% or higher and resulted in a 10% increase in customer lifetime value. Additionally, he reduced customer complaints by 20% within six months by facilitating communication between customers and various departments.