Saad Akhter
About Saad Akhter
Saad Akhter is a Customer Success Manager at US Mobile in Karachi, Sindh, Pakistan, where he has worked since 2022. He has a background in engineering and has held various roles in customer support and management across multiple companies.
Work at US Mobile
Saad Akhter currently serves as a Customer Success Manager at US Mobile, a role he has held since 2022. His responsibilities include developing a customer success department from scratch, which has led to enhanced customer experiences. Prior to this position, he worked as a Technical Support Engineer and a Product Support Specialist at the same company. His time at US Mobile has been marked by his focus on customer feedback analysis and implementing strategies to reduce customer churn.
Education and Expertise
Saad Akhter studied at Ghulam Ishaq Khan Institute of Engineering Sciences and Technology, where he earned a degree in Materials and Manufacturing Engineering from 2016 to 2020. He also completed his matriculation in Computer Science at BVS Parsi High School from 2004 to 2014. His educational background provides a strong foundation for his roles in customer success and technical support.
Background
Saad Akhter has a diverse professional background that includes various roles in customer support and management. He began his career as an intern at Peoples Steel Mills Ltd in 2019. He then transitioned to roles at US Mobile, where he gained experience in technical support and product support. His experience also includes working as a Warehouse Operations Manager and Retail Area Manager at Airlift Technologies in 2021 and 2022, respectively.
Achievements
During his tenure at US Mobile, Saad Akhter conducted in-depth analyses using Excel Dashboards to identify reasons for customer churn and negative CSAT reviews. His efforts led to the identification of four key customer success pillars, which contributed to a decrease in negative support reviews. Additionally, he monitored customer feedback to identify areas for improvement and upselling opportunities, which positively impacted revenue.