Melanie Torres Diaz
About Melanie Torres Diaz
Melanie Torres Diaz is a Help Desk Technician I currently employed at U.S. Physical Therapy, Inc. in Houston, Texas, with a background in IT support and strong public speaking skills.
Current Role at U.S. Physical Therapy
Melanie Torres Diaz serves as a Help Desk Technician I at U.S. Physical Therapy, Inc. since 2021. In this role, she is responsible for providing technical support and assistance to staff and clients. Her position involves troubleshooting issues, managing help desk inquiries, and ensuring efficient operation of IT services within the organization.
Previous Experience in IT Support
Melanie has held various positions in IT support prior to her current role. She worked as an IT Support Services Technician at KIPP Texas Public Schools for three months in 2021. Additionally, she served as a Senior Technical Support Specialist at OVVI for one month in 2021 and as a Technical Support Specialist at the same company from 2019 to 2021. Her experience also includes an IT Intern role at the Houston Area Women's Center in 2017.
Education and Qualifications
Melanie earned a Bachelor of Business Administration (BBA) with a focus on Management Information Systems from the University of Houston-Downtown. She studied there from 2015 to 2020, completing her degree in five years. This educational background has equipped her with the necessary skills and knowledge for her career in information technology.
Language Proficiency
Fluent in Spanish, Melanie enhances communication with Spanish-speaking clients and colleagues. This language proficiency allows her to effectively address the needs of a diverse clientele and contribute to a more inclusive work environment.
Leadership and Public Speaking Skills
Melanie has demonstrated leadership abilities in IT operations, guiding teams and projects to successful completion. She possesses strong public speaking skills, which contribute to effective presentations and team meetings, facilitating clear communication and collaboration among team members.