Ben Kinsel
About Ben Kinsel
Ben Kinsel is a Senior Customer Success Manager with extensive experience in customer success management, having worked at various companies including UserGems, Built In, and BigTime Software. He holds a Bachelor of Arts in English Language and Literature from The Ohio State University.
Current Role at UserGems
Ben Kinsel serves as a Senior Customer Success Manager at UserGems, a position he has held since 2023. In this role, he focuses on enhancing customer satisfaction and ensuring successful product adoption. His responsibilities likely include building and maintaining strong customer relationships, as well as implementing data-driven strategies to optimize customer success outcomes.
Previous Experience in Customer Success Management
Prior to his current position, Ben Kinsel worked as a Senior Customer Success Manager at Built In for one month in 2023, following a two-year tenure as a Customer Success Manager for the Mid-Market segment at the same company from 2021 to 2023. His earlier experience includes a role as a Customer Success Manager at BigTime Software, Inc. from 2020 to 2021, and as a Commercial Tenant Resource Center Associate at Hines from 2019 to 2020.
Educational Background
Ben Kinsel earned a Bachelor of Arts degree in English Language and Literature from The Ohio State University, where he studied from 2012 to 2016. His educational background provides him with strong communication skills, which are essential in customer success roles.
Skills and Expertise
Ben Kinsel possesses skills in building and maintaining customer relationships, which are critical for success in customer-focused roles. He has experience in customer success management and may have insights into data-driven strategies. His background suggests knowledge in sales and marketing alignment, pipeline generation, and sales acceleration techniques. Additionally, he is likely proficient in using CRM tools and data analytics to enhance customer success.