Jessica Atlas
About Jessica Atlas
Jessica Atlas is a Senior Customer Success Manager at UserGems, where she has worked since 2023. She has extensive experience in customer success and account management, having held various roles at companies such as TransPerfect and Built In.
Current Role at UserGems
Jessica Atlas serves as the Senior Customer Success Manager at UserGems, a position she has held since 2023. In this role, she focuses on enhancing customer relationships and ensuring client satisfaction. Her responsibilities include managing customer accounts and developing strategies to improve service delivery. Based in Chicago, Illinois, she contributes to the company's mission of leveraging customer data to drive business growth.
Previous Experience in Customer Success
Prior to her current role, Jessica held various positions in customer success. She worked at Built In as a Strategic Senior Customer Success Manager for 7 months in 2023. Before that, she served as a Senior Customer Success Manager at Built In from 2021 to 2023, and as a Customer Success Manager from 2019 to 2021. Her experience in these roles has equipped her with skills in client management and strategic account development.
Background in Account Management
Jessica has a solid background in account management, having worked at TransPerfect in several capacities. She was an Account Manager from 2013 to 2015 and later served as an Account Executive from 2015 to 2016. Additionally, she briefly worked as the Director of Strategic Accounts at TransPerfect in 2016. This experience has provided her with a comprehensive understanding of client needs and account strategies.
Education and Academic Background
Jessica holds a Bachelor of Science (B.S.) degree in Kinesiology and Exercise Science from the University of Minnesota, where she studied from 2009 to 2013. Her educational background has contributed to her analytical skills and understanding of human behavior, which are beneficial in her customer success roles. She completed her high school education at New Trier High School from 2005 to 2009.
Career Development and Progression
Jessica's career has shown a clear progression in customer success and account management roles. After starting as an Account Manager at TransPerfect, she transitioned to various positions that enhanced her expertise in client relations. She also worked at Selective Search LLC as a Client Relations Project Manager from 2016 to 2018 and at Shiftgig as a Customer Success Manager from 2018 to 2019. This diverse experience has shaped her approach to customer success.