Justin Ryan
About Justin Ryan
Justin Ryan is a Senior Revenue Operations Manager at UserGems, where he provides technical guidance and supports the implementation of custom automations for new customers. He has a background in finance and extensive experience in sales operations and automation across various companies.
Work at UserGems
Justin Ryan currently serves as the Senior Revenue Operations Manager at UserGems, a position he has held since 2023. In this role, he provides technical guidance and answers to prospective clients during product walkthroughs. He supports the go-to-market (GTM) teams by addressing system issues and implementing process improvements. Additionally, he helps new customers strategically implement UserGems and build custom automations. Prior to his current role, he worked as a Senior Revenue Operations Analyst at UserGems from 2022 to 2023, where he resolved escalated customer issues and contributed to the development and release of new features for the UserGems product and its integrations.
Education and Expertise
Justin Ryan holds a Bachelor's degree in Finance from the University of Alabama, where he studied from 2010 to 2013. He also attended Kennesaw State University, achieving a Bachelor's degree in Finance from 2014 to 2015. He has obtained four certifications in Salesforce and LeanData, demonstrating his expertise in these platforms. His educational background and certifications support his roles in revenue operations and sales automation.
Background in Sales and Operations
Justin Ryan has a diverse background in sales and operations, with experience in various roles across multiple organizations. He began his career as a Finance Intern at AutoZone in 2015, followed by a position as a Sales Support Representative at Ingenious Med from 2016 to 2017. He advanced to become a Senior Sales Automation Analyst at Ingenious Med from 2017 to 2018 and later served as a Salesforce Business Analyst from 2018 to 2020. He also worked as a Senior Analyst in Sales Operations at Cobalt.io from 2021 to 2022 before joining UserGems.
Professional Experience at Ingenious Med
At Ingenious Med, Justin Ryan held multiple roles that contributed to his professional development. He started as a Sales Support Representative for six months in 2016, then transitioned to a Senior Sales Automation Analyst for 11 months in 2017. He further advanced to the position of Salesforce Business Analyst, where he worked for two years until 2020. His experience at Ingenious Med provided him with valuable insights into sales processes and automation, which he later applied in his roles at UserGems.