Stephen Desch
About Stephen Desch
Stephen Desch is a Customer Success Manager with a background in client relationship management and sales. He has worked at various organizations, including REI, Silipint, and UserGems, and emphasizes authenticity and personal connections in his professional interactions.
Current Role at UserGems
Stephen Desch serves as a Customer Success Manager at UserGems, a position he has held since 2023. In this role, he focuses on fostering strong client relationships and ensuring customer satisfaction. His approach emphasizes authenticity and personal connections, which he believes are essential for successful client interactions.
Previous Experience in Customer Success
Before joining UserGems, Stephen worked as a Senior Account Development Representative at the same company from 2022 to 2023. His career also includes roles such as Account Manager at Silipint, Inc. from 2019 to 2021, and Program Coordinator at Mid-Willamette Family YMCA from 2018 to 2019. These positions have contributed to his expertise in customer success and relationship management.
Sales Experience at REI
Stephen's background includes significant experience in sales, particularly at REI, where he worked as a Sales Specialist from 2016 to 2018 and briefly as a Sales Team Lead in 2018. His time at REI helped him develop skills in customer engagement and sales strategies, which he has applied throughout his career.
Educational Background
Stephen holds a Bachelor of Arts in Bible/Biblical Studies from Moody Bible Institute, where he studied from 2010 to 2014. He also participated in a study abroad program at AMBEX Christian Study Abroad in 2013, focusing on Theology/Theological Studies. His education has provided him with a strong foundation for his professional endeavors.
Unique Client Relationship Approach
Stephen is known for his unique approach to client relationships, which includes remembering personal details about clients, such as their weekend plans. This method has helped him build rapport and trust with clients, enhancing their overall experience. He has also received humorous compliments from clients, including one about his mustache, which has become a light-hearted topic in his interactions.