Steven Farina ๐
About Steven Farina ๐
Steven Farina is the Director of Customer Success at UserGems, where he has worked since 2023. He has extensive experience in customer success roles across various companies, including Business Insider and SurveyMonkey, and holds degrees from Harvard Business School Online and the University at Albany.
Current Role at UserGems
Steven Farina serves as the Director of Customer Success at UserGems, a position he has held since 2023. In this role, he is responsible for overseeing customer success initiatives and strategies to enhance client satisfaction and retention. His leadership focuses on optimizing the customer experience and ensuring that UserGems meets the evolving needs of its clients.
Previous Experience in Customer Success
Prior to his current role, Steven held several positions in customer success across various organizations. He worked as a Senior Customer Success Manager at UserGems from 2021 to 2022 and as a Customer Success Coach at Catalyst Software from 2022 to 2023. His experience also includes roles at SurveyMonkey, where he served as Customer Success Manager, Enterprise, from 2018 to 2020, and as Customer Success Manager II, Enterprise, for a brief period in 2020.
Work History at Mindshare and Business Insider
Steven began his career at Mindshare as a Digital Investment Associate, where he worked in two separate stints from 2016 to 2018. He then transitioned to Business Insider, serving as a Customer Success Manager from 2020 to 2021. These roles provided him with foundational experience in digital investment and customer management.
Educational Background
Steven holds a Bachelor of Science in Marketing/Marketing Management from the University at Albany School of Business, which he completed from 2011 to 2015. He furthered his education with an International Master of Business Administration (IMBA) from the Paris School of Business, studying from 2016 to 2017. Additionally, he completed certificate programs in Management Essentials and Business Analytics through Harvard Business School Online in 2022 and 2019, respectively.
Contributions to Customer Success Programs
Throughout his career, Steven has contributed to various customer success programs. At UserGems, he provided practical ideas and creative feedback during onboarding processes, enhancing the overall customer experience. His suggestions around messaging and strategy have played a role in the success of the UserGems program.