Steven Farina
About Steven Farina
Steven Farina is a Manager of Customer Success at UserGems in Manhattan, New York, with a strong educational background that includes studies at Harvard Business School Online and the University at Albany. He has extensive experience in customer success management, having previously held positions at Business Insider, SurveyMonkey, and Mindshare.
Work at UserGems
Steven Farina has served as the Manager of Customer Success at UserGems since 2021. In this role, he focuses on enhancing customer experiences and ensuring successful onboarding processes. His contributions include providing valuable insights and creative feedback that have been instrumental in the development of customer programs. Farina's practical ideas and strategic suggestions have been recognized as beneficial to the overall success of the organization.
Education and Expertise
Steven Farina has a diverse educational background. He studied at Harvard Business School Online, where he completed a Certificate Program in Management Essentials in 2022 and another Certificate Program in Business Analytics in 2019. Additionally, he holds a Bachelor of Science in Marketing/Marketing Management from the University at Albany School of Business, which he earned from 2011 to 2015. Farina also obtained an International Master of Business Administration (IMBA) from the Paris School of Business from 2016 to 2017.
Background
Steven Farina has a strong foundation in customer success and digital investment. He began his career at Mindshare as a Digital Investment Associate, where he worked for a total of 12 months across two separate tenures, first in 2016 and then from 2017 to 2018. Following this, he held the position of Customer Success Manager II at SurveyMonkey for two years, from 2018 to 2020. He then transitioned to Business Insider, where he served as a Customer Success Manager for one year, from 2020 to 2021.
Achievements
Throughout his career, Steven Farina has gained recognition for his contributions to customer success management. He has been praised for his ability to provide practical ideas and strategic suggestions that enhance customer onboarding and program success. His experience across various roles in customer success has equipped him with the skills necessary to drive positive outcomes for clients and organizations.