Tony Bulgarella
About Tony Bulgarella
Tony Bulgarella is a Senior Customer Success Manager with extensive experience in client success roles across various companies, including Insider Inc. and Oracle. He holds a Bachelor's degree in Advertising from Michigan State University and has developed a strategic approach to sales outreach that emphasizes relationship building and trust.
Current Role at UserGems
Tony Bulgarella serves as a Senior Customer Success Manager at UserGems, a position he has held since 2022. In this role, he focuses on enhancing customer relationships and ensuring client satisfaction. His responsibilities include guiding customers through the onboarding process and providing ongoing support to maximize the value derived from UserGems' services. His experience in customer success positions him to effectively address client needs and foster long-term partnerships.
Professional Experience
Tony Bulgarella has a diverse professional background in customer success and media roles. He worked at Insider Inc. as a Client Success Manager from 2016 to 2020 and later as a Senior Client Success Manager until 2021. Prior to that, he held positions at Lipman Hearne as a Media Associate and at Pandora as a Campaign Manager. His experience also includes a role as a Principal Customer Success Manager at Oracle from 2021 to 2022. This extensive experience has equipped him with a comprehensive understanding of client management and media strategies.
Education and Expertise
Tony Bulgarella earned a Bachelor of Arts in Advertising from Michigan State University, where he studied from 2007 to 2011. His educational background provides him with a solid foundation in marketing principles and communication strategies. Additionally, he completed his high school education at Hudson High School from 2003 to 2007. His academic achievements complement his professional experience in customer success and media.
Advisory Insights on Sales Outreach
Tony Bulgarella offers valuable insights into effective sales outreach strategies. He recommends prioritizing being a resource first in sales interactions and advises against starting with a hard pitch. He emphasizes the importance of maintaining connections with past users to enhance trust and avoid a purely sales-focused approach. Additionally, he suggests leveraging LinkedIn to identify shared connections for prospecting, highlighting that past users are significantly more likely to convert and respond positively.