Matt Young
About Matt Young
Matt Young serves as the Chief Executive Officer of UserVoice since 2020, bringing extensive experience in engineering and leadership from previous roles at UserVoice, Vodori, and Duke University.
Work at UserVoice
Matt Young has served as the Chief Executive Officer of UserVoice since 2020. In this role, he has focused on enhancing product offerings and improving customer satisfaction. Prior to becoming CEO, he held the position of President at UserVoice for eight months in 2019. Additionally, he was the Vice President of Engineering from 2015 to 2019, where he developed engineering best practices and led initiatives for cloud migration and auto-scaling strategies.
Education and Expertise
Matt Young holds a Master of Science in Computer Science from the University of North Carolina at Chapel Hill, which he completed from 1993 to 1995. He also earned a Bachelor of Science in Computer Science from Syracuse University, studying there from 1989 to 1992. His educational background has equipped him with a strong foundation in technology and engineering principles, which he has applied throughout his career.
Background
Before joining UserVoice, Matt Young worked at Vodori as Vice President and Chief Technology Officer from 2007 to 2015. He also served as a Senior Analyst at Duke University for eleven years, from 1996 to 2007. His diverse experience spans various roles in technology and leadership, contributing to his expertise in engineering and product development.
Achievements
During his tenure at UserVoice, Matt Young has influenced expedited time to value by leading engineering teams in developing new capabilities. He has been instrumental in integrating artificial intelligence, machine learning, and natural language processing into product offerings. His efforts have also included implementing engineering best practices that improved customer satisfaction through Agile methodologies.
Leadership and Collaboration
Matt Young has forged cross-functional alliances to eliminate silos and enhance collaboration among teams. His leadership has focused on improving application architecture, security, and product support, fostering a more integrated approach to product development and service delivery.