Nicholas Papcun
About Nicholas Papcun
Nicholas Papcun is a Customer Success Manager with extensive experience in improving client engagement and success metrics. He has held various roles in customer success at companies such as Demandforce and UserVoice, emphasizing staff training and continuous improvement.
Current Role at UserVoice
Nicholas Papcun has been serving as a Customer Success Manager at UserVoice since 2018. In this role, he focuses on enhancing customer relationships through success operations and metrics. He specializes in defining success KPIs and conducting Quarterly Business Reviews (QBRs) to ensure clients achieve their desired outcomes. His expertise in SEO consulting complements his responsibilities, allowing him to provide comprehensive support to clients.
Previous Experience at Demandforce
Nicholas Papcun held multiple positions at Demandforce, contributing to customer success from 2015 to 2018. He began as a Senior Customer Success Manager and Team Lead, where he managed a team and focused on client engagement. He later transitioned to the role of Manager, Customer Success, for one year, before becoming an Enterprise Customer Success Manager for five months. His work emphasized staff training and onboarding as essential components of customer success.
Background in Retail Management
Before his tenure at Demandforce, Nicholas Papcun worked at Moosejaw Mountaineering. He served as an Assistant Store Manager from 2013 to 2015, where he gained experience in retail management. Prior to that, he worked as a Delivery Specialist from 2010 to 2013. These roles provided him with foundational skills in customer service and team leadership.
Education and Training
Nicholas Papcun studied at Oakland University. His educational background has contributed to his understanding of customer success strategies and operations. He emphasizes the importance of continuous improvement and learning, which he considers vital for overcoming challenges in customer success.