Taylor Pangilinan
About Taylor Pangilinan
Taylor Pangilinan is a Customer Success Manager with extensive experience in customer support and account management. He has worked at UserVoice since 2021 and previously held positions at Stack Sports and DICK'S Sporting Goods.
Current Role at UserVoice
Taylor Pangilinan serves as a Customer Success Manager at UserVoice since 2021. In this role, Taylor focuses on enhancing customer satisfaction and ensuring successful product adoption. Taylor's experience in customer success enables effective communication and relationship management with clients.
Previous Experience at Stack Sports
Taylor Pangilinan worked at Stack Sports from 2017 to 2021, initially as a Customer Success Manager for two years and later as a Senior Customer Success Manager for another two years. During this period, Taylor contributed to improving customer engagement and retention strategies in Plano, Texas.
Experience at DICK'S Sporting Goods
Taylor Pangilinan held multiple roles at DICK'S Sporting Goods from 2013 to 2017. Taylor started as a Customer Service Representative, then progressed to Lead, Product Support Specialist, and later served as a Technical Account Manager. These positions involved providing technical support and customer service, enhancing product knowledge, and managing customer inquiries in San Diego, California.
Education and Technical Skills
Taylor Pangilinan studied at Coding Dojo, achieving a Full Stack Developer certification from 2021 to 2022. This education provided Taylor with skills in software development, enabling a deeper understanding of technical aspects related to customer success and product management.
Early Career at Hurley
Taylor Pangilinan began the career at Hurley as a Lead, Customer Service Representative/Sales from 2013 to 2014. This role involved managing customer interactions and sales processes, laying the foundation for a career in customer-focused positions.