Zeenah Abouchelleih
About Zeenah Abouchelleih
Zeenah Abouchelleih is a Senior Customer Success Manager at UserVoice, where she has worked since 2022. She has extensive experience in customer success and project coordination across various companies, including Dynamic Engineering Consultants and DataVox.
Work at UserVoice
Zeenah Abouchelleih has been working at UserVoice since 2022 as a Senior Customer Success Manager. In this role, she focuses on enhancing customer satisfaction and product adoption. She has developed strategic action plans aimed at ensuring customers achieve a return on their investment. Prior to her current position, she served as a Customer Success Manager at UserVoice for six months in 2021, where she communicated effectively with account stakeholders through quarterly business reviews to identify challenges in the customer lifecycle.
Previous Experience in Customer Success
Before joining UserVoice, Zeenah Abouchelleih held various roles in customer success and project coordination. She worked at DataVox as an Enterprise Customer Success Manager from 2019 to 2021, where she contributed to customer engagement strategies. Additionally, she served as a Lead Project Coordinator at WGA Consulting Engineers from 2018 to 2019. Her experience also includes a three-year tenure as a Project Coordinator at Dynamic Engineering Consultants, PC, from 2015 to 2018.
Event Coordination Background
Zeenah Abouchelleih has a background in event coordination, having worked as a Special Event Coordinator at Pappas Restaurants, Inc. from 2011 to 2015. In this role, she managed various events, showcasing her organizational skills and ability to handle multiple tasks effectively. This experience complements her customer success roles by enhancing her communication and planning capabilities.
Education and Expertise
Zeenah Abouchelleih is pursuing a Bachelor of Business Administration (BBA) in International Business at the University of Houston-Downtown, a program she has been engaged in since 2017. Her academic background supports her professional expertise in customer success and project management, equipping her with the necessary skills to develop strategic customer success plans tailored to individual accounts.