Alfonso Guajardo
About Alfonso Guajardo
Alfonso Guajardo is an LTL Account Manager at uShip, where he has worked since 2020. He previously held positions in customer support and technical support, including a role at Vaco supporting Google Cloud for Startups and at Forcepoint as a Technical Support Engineer.
Work at uShip
Alfonso Guajardo has been employed at uShip since 2020, serving as an LTL Account Manager. In this role, he is responsible for managing less-than-truckload (LTL) shipments, ensuring efficient logistics solutions for clients. His experience in this position spans over four years, during which he has contributed to optimizing shipping processes and enhancing customer satisfaction. uShip is known for its online marketplace that connects shippers with transporters, and Guajardo's role is integral to facilitating smooth operations within this framework.
Previous Experience at Vaco
Before joining uShip, Alfonso Guajardo worked at Vaco from 2019 to 2020 as a Customer Support Operations professional, specifically onsite at Google Cloud for Startups. His tenure lasted one year in Austin, Texas. In this position, he focused on providing customer support and operational assistance, helping to streamline processes for startup clients utilizing Google Cloud services. This experience contributed to his understanding of customer needs and operational efficiency in a tech-driven environment.
Background in Technical Support
Alfonso Guajardo has a background in technical support, having worked as a Technical Support Engineer at Forcepoint from 2015 to 2019. His four-year tenure in the Austin, Texas area involved assisting clients with technical issues and ensuring the effective use of cybersecurity solutions. This role provided him with a solid foundation in troubleshooting and customer service, skills that he has carried into his subsequent positions.
Education and Expertise
Alfonso Guajardo earned a Bachelor's degree from The University of Texas Rio Grande Valley. His educational background has equipped him with the knowledge and skills necessary for his roles in customer support and account management. The degree has contributed to his analytical abilities and understanding of business operations, which are essential in his current position as an LTL Account Manager.