Catherine T.
About Catherine T.
Catherine T. is the Manager of Customer Success at uShip, where she has worked since 2021. She has a diverse background in customer success and account management, with previous roles at uShip and other organizations, and holds a Bachelor of Arts degree from The University of Texas at San Antonio.
Current Role in Customer Success
Catherine T. currently serves as the Manager of Customer Success at uShip, a position she has held since 2021. In this role, she manages the In-Home Delivery Customer Success department, focusing on business development and the retention of high-volume partnerships. Her responsibilities include overseeing customer interactions and ensuring satisfaction, which are crucial for maintaining strong business relationships.
Previous Experience at uShip
Catherine T. has a significant history with uShip, where she held multiple roles. She began as a Commercial Account Executive from 2016 to 2017, followed by a position as Account Manager from 2017 to 2018. She then transitioned to the role of Senior Account Manager from 2018 to 2019, and subsequently served as Customer Success Team Lead from 2019 to 2021. This progression highlights her extensive experience in customer success and account management within the company.
Professional Background
Before her tenure at uShip, Catherine T. worked as a Program Manager at Frost & Sullivan for nine months in 2015. She also served as an ABA Autism Therapist at Blossom Center for Children for seven months in the same year. Additionally, she worked at Medtronic as a Diabetes Therapy Associate from 2014 to 2015. These roles contributed to her development in various skill sets, including program management and therapeutic practices.
Educational Qualifications
Catherine T. earned her Bachelor of Arts degree from The University of Texas at San Antonio, where she studied Business, Communications, and Psychology. Her academic journey spanned from 2009 to 2013, providing her with a strong foundation in both business principles and interpersonal communication, which are essential in her current role.
Skills and Strengths
Catherine T. has refined her skills in customer success, sales, and people management through her extensive professional experience. She is recognized for her strengths in tenacity, innovation, and personal connection within a corporate environment. These attributes have enabled her to effectively manage customer relationships and drive business success.