Chris Beckett
About Chris Beckett
Chris Beckett serves as the Training Team Lead at uShip, where he develops custom video training content and manages a support team. He has a background in mass communications and extensive experience in training and marketing roles across various organizations.
Current Role at uShip
Chris Beckett serves as the Training Team Lead at uShip, a position he has held since 2020. In this role, he is responsible for managing an 8-member near-shore support team. He develops training capsules specifically designed for uShip's products and tools, including Zendesk, JIRA, and Talkdesk. His work focuses on enhancing the skills and knowledge of team members to improve overall performance and service delivery.
Previous Experience at uShip
Prior to his current role, Chris Beckett worked at uShip as a Customer Operations Training Specialist from 2015 to 2020. During this five-year tenure, he contributed to the training and development of customer support staff, ensuring they were equipped with the necessary skills to assist users effectively. He also served as a Sr. Member Support Specialist from 2012 to 2015, where he gained valuable insights into customer needs and operational processes.
Professional Background in Marketing and Editorial Operations
Before joining uShip, Chris Beckett worked at DC Comics as an Editorial Operations Administrator from 2006 to 2010. His role involved supporting editorial processes and managing operations within the publishing environment. Additionally, he served as a Marketing Associate at Symphony Space from 2004 to 2006, where he contributed to marketing initiatives in New York, NY.
Education and Expertise
Chris Beckett studied at Virginia Commonwealth University, where he earned a Bachelor of Science (B.S.) in Mass Communications from 1998 to 2003. His educational background provides a foundation for his expertise in training development and communication strategies, which he applies in his current role at uShip.
Training Development and Learning Management Systems
In his current position, Chris Beckett creates custom video training content utilizing Learning Management Systems such as TalentLMS and iSpring Suite. He collaborates with the HR team to promote continuous learning opportunities through platforms like LinkedIn Learning, ensuring that team members have access to ongoing professional development resources.