Matthew Fort
About Matthew Fort
Matthew Fort is an API Support Engineer currently working at uShip since 2022. He has a background in product management and project management, with previous roles at companies such as SEPHORA, Wish, and ShipStation.
Current Role at uShip
Matthew Fort serves as an API Support Engineer at uShip, a position he has held since 2022. In this role, he focuses on providing technical support for API integrations, ensuring seamless functionality for users. His expertise in carrier integrations within the SaaS and iPaaS domains enhances the efficiency of uShip's services. Fort's experience in this capacity contributes to the company's commitment to delivering reliable and effective shipping solutions.
Previous Experience at SEPHORA and Wish
Prior to his current role, Matthew Fort worked at SEPHORA as an Associate Product Manager for seven months in 2022. He also held the position of Associate Product Manager at Wish from 2021 to 2022. In these roles, he was involved in product development and management, focusing on enhancing user experiences and integrating new features. His time at these companies provided him with valuable insights into product management within the tech industry.
Experience at ShipStation
Matthew Fort has extensive experience at ShipStation, where he held multiple roles over several years. He worked as an Implementation Manager from 2018 to 2020, overseeing the integration of shipping solutions for clients. He also served as an Escalation Specialist (L2 Support) from 2016 to 2018, providing advanced technical support. Additionally, he briefly held the position of Technical Project Manager in 2018 and was an Associate Product Manager for two months in 2020. His diverse roles at ShipStation reflect his adaptability and depth of knowledge in the shipping software sector.
Education and Technical Skills
Matthew Fort earned a Bachelor of Science in Political Science and Government from Texas A&M University, where he studied from 2006 to 2010. He also completed a Full Stack Development program at UT Coding Bootcamp in 2018. Fort is skilled in project management and collaboration tools such as Confluence, Asana, and JIRA. He is certified as a Professional Scrum Master I, demonstrating his proficiency in Agile methodologies and Sprint Grooming, which is essential for effective project management.
Background in Claims and User Support
Before transitioning into product management and technical roles, Matthew Fort worked as a Claims Specialist III at National Vendor, Inc. from 2012 to 2015. This position involved handling claims and providing customer support. Additionally, he worked as a SaaS User Success Specialist at ShipStation for five months in 2015 to 2016, focusing on customer satisfaction and support within the software as a service framework. His background in claims and user support has contributed to his comprehensive understanding of customer needs in technology-driven environments.