Sabrina Van Metre
About Sabrina Van Metre
Sabrina Van Metre is a Customer Success Manager at uShip, where she focuses on enhancing customer satisfaction and retention. With a diverse background in account management and customer relations, she has accumulated extensive experience in client services across various industries.
Current Role at uShip
Sabrina Van Metre serves as a Customer Success Manager at uShip, a position she has held since 2022. In this role, she focuses on developing and implementing strategies that enhance customer satisfaction and retention. She specializes in managing client expectations and addressing urgent needs related to sensitive shipments. Additionally, she has a strong focus on improving the user experience for clients utilizing the uShip platform.
Previous Experience at Rêv Worldwide
Prior to her current role, Sabrina worked at Rêv Worldwide as a Lead Account Manager from 2019 to 2022 in the Austin, Texas Area. During her three years there, she was responsible for managing client accounts and ensuring high levels of satisfaction. Her experience in this position contributed to her skills in effective time management and quality assurance.
Background in Customer Service and Sales
Sabrina has a diverse background in customer service and sales, having worked at ZO Skin Health, INC in various roles. She was a Sales Administration Specialist for four months in 2017 and served as a Senior Customer Relations Specialist from 2016 to 2017. Additionally, she worked as a Customer Service Representative from 2015 to 2016. These roles equipped her with valuable skills in client communication and relationship management.
Educational Background
Sabrina has a solid educational foundation, having studied English Literature at Arizona State University and San Jose State University, where she earned her Bachelor's Degree. She also holds an Associate's degree in Russian Language from Austin Community College. Furthermore, she participated in the Critical Language Scholarship program at the State University of Nizhni Novgorod named after N.I. Lobachevsky in 2021, enhancing her language skills.
Language Proficiency and Ongoing Studies
Since 2017, Sabrina has been engaged in ongoing Russian language studies. Her commitment to language learning is evident through her academic pursuits and participation in the Critical Language Scholarship program. This proficiency supports her ability to communicate effectively with a diverse client base and enhances her professional skill set.