Taylor Gillaspia
About Taylor Gillaspia
Taylor Gillaspia serves as the Director of Customer Operations at uShip, where he has worked since 2012. He specializes in chargeback representment and collections, and has a background in Psychology from The University of Texas at Austin.
Work at uShip
Taylor Gillaspia has served as the Director of Customer Operations at uShip since 2012. In this role, Gillaspia oversees various aspects of customer operations, focusing on enhancing the customer experience. This includes collaborating with different departments to improve operational efficiency. One significant initiative involved working with the Accounting department to enhance data accuracy for financial transactions. Gillaspia's leadership has contributed to the development and training of new Customer Support Agents, particularly in billing and payments processes.
Previous Experience at Facebook
Before joining uShip, Taylor Gillaspia worked at Facebook in the Payment Operations department from 2011 to 2012. During this 11-month tenure, Gillaspia gained valuable experience in payment processing and operations, which has informed their approach to customer operations at uShip. This background in a high-profile tech company provided insights into managing customer interactions and operational challenges in a fast-paced environment.
Education and Expertise
Taylor Gillaspia earned a Bachelor of Arts degree in Psychology from The University of Texas at Austin, studying from 2007 to 2011. This educational background has equipped Gillaspia with an understanding of human behavior, which is beneficial in customer operations. Specializing in chargeback representment and collections, Gillaspia applies psychological principles to enhance customer interactions and resolve issues effectively.
Customer Operations Specialization
In the role of Director of Customer Operations, Taylor Gillaspia specializes in chargeback representment and collections. This specialization involves managing disputes and ensuring accurate financial transactions. Gillaspia's expertise in these areas is critical for maintaining customer satisfaction and operational integrity. The focus on training and onboarding new Customer Support Agents further enhances the team's capability in handling billing and payments processes.