Arun Ashokan
About Arun Ashokan
Arun Ashokan serves as the Lead of Solutions Engineering at Ushur, bringing over 12 years of experience in product management, project management, and enterprise platform management. His career includes roles at Sutherland Global Services, HFN IT Services, and RediSolve Software, where he developed expertise in support automation platforms and managing enterprise platforms.
Current Role at Ushur
Arun Ashokan serves as the Lead of Solutions Engineering at Ushur, a position he has held since 2019. In this role, he is responsible for overseeing the engineering solutions that support the company's automation platform. His work focuses on enhancing the efficiency and effectiveness of the solutions provided to clients, contributing to the overall success of the organization.
Previous Experience in Technical Support
Arun Ashokan has a background in technical support, having worked at Sutherland Global Services as a Senior Technical Support Executive from 2008 to 2010. Prior to that, he served as a Technical Support Executive at the same company from 2006 to 2007. His experience in these roles provided him with foundational skills in customer support and technical troubleshooting.
Experience in IT Services Management
Arun has extensive experience in IT services management, having worked at HFN IT Services Private Limited in various roles. He served as a Support Analyst Engineer Process Lead for three months in 2010, followed by a position as Product Analyst Practice Lead from 2011 to 2018, and later as Manager Delivery and Configuration from 2018 to 2019. His roles involved overseeing product delivery and configuration management, contributing to the operational success of the organization.
Educational Background
Arun Ashokan completed his Bachelor's degree in Electronics Engineering at Thangavelu Engineering College from 2002 to 2006. Prior to that, he studied Computer Science at Sai Matriculation Higher Secondary School from 2000 to 2002. His educational background laid the groundwork for his career in technology and engineering.
Professional Expertise
Arun possesses over 12 years of experience in product management, project management, and enterprise platform management. He has extensive knowledge in managing enterprise platforms, including laptops, desktops, and mobile devices. His expertise in support automation platforms further enhances his capability in delivering effective solutions within the technology sector.