Bernice Scheffler
About Bernice Scheffler
Bernice Scheffler is a Senior Customer Success Manager with over 8 years of experience in account management and customer retention. She has held various roles in notable companies, including Salesforce and Indeed.com, where she demonstrated expertise in driving revenue growth and enhancing customer loyalty.
Work at Ushur
Bernice Scheffler currently serves as a Senior Customer Success Manager at Ushur. She has been in this role since 2023, where she focuses on understanding customer goals and business processes. Her responsibilities include providing expert knowledge of applications and identifying roadblocks to enable customer success.
Previous Experience in Customer Success
Prior to her role at Ushur, Bernice Scheffler held several positions in customer success and account management. She worked at Salesforce as an Enterprise Customer Success Manager from 2019 to 2021 and then as a Senior Enterprise Customer Success Manager from 2021 to 2024. Her experience includes driving customer loyalty and revenue growth in competitive markets.
Career Background in Account Management
Bernice has extensive experience in account management, having worked at various companies. She was an Account Manager at Indeed.com from 2015 to 2017 and a Relationship Manager at Jobvite from 2017 to 2019. Additionally, she served as a Strategic Account Manager at Future Electronics from 2013 to 2015. Her roles have focused on customer retention, upselling, and contract renewal.
Education and Professional Credentials
Bernice Scheffler holds a Bachelor of Arts degree in Communication from California State University, Northridge. She is also a Salesforce Certified Administrator, which demonstrates her proficiency in the Salesforce platform and applications.
Achievements in Sales and Customer Satisfaction
Throughout her career, Bernice has consistently exceeded sales quotas and has received multiple performance awards. She is recognized for her ability to secure clients, increase distribution sales, and deliver effective sales leadership.