Dhirendra Singh Chauhan
About Dhirendra Singh Chauhan
Dhirendra Singh Chauhan is the Lead Customer Success Manager for Europe at Ushur, with over 12 years of experience in customer relationship management and technical services. He has a background in revenue management and has worked in various roles across multiple companies, including Syniverse and Accor Plus.
Current Role at Ushur
Dhirendra Singh Chauhan currently serves as the Lead, Customer Success Manager Europe at Ushur, a position he has held since 2022. In this role, he focuses on enhancing customer satisfaction and ensuring the successful implementation of Ushur's solutions across European markets. His expertise in customer relationship management supports the company's objectives in delivering high-quality service to clients.
Previous Experience at Ushur
Dhirendra previously worked at Ushur as a Senior Customer Service Manager from 2020 to 2022. During this time, he managed customer service operations and contributed to improving client engagement strategies. He initially joined Ushur as a Customer Success Manager in 2019, where he developed foundational skills in customer success and support.
Professional Background in Revenue Management
Before his tenure at Ushur, Dhirendra worked as a Revenue Manager at Accor Plus from 2008 to 2010 in Bengaluru, India. He was responsible for revenue optimization strategies and managing pricing structures. His experience in revenue management laid the groundwork for his later roles in customer success and technical services.
Technical Services Management Experience
Dhirendra served as a Technical Services Manager at Syniverse from 2010 to 2019, where he gained extensive experience in various technical domains. His responsibilities included managing technical support for data and financial clearing, fraud protection, and mobile messaging solutions. This role enhanced his technical knowledge and ability to support complex client needs.
Education and Certifications
Dhirendra holds a Bachelor's degree in Hospitality Administration/Management from the Institute of Hotel Management, which he completed from 2004 to 2007. He also obtained a PMI-PMP certification in 2017, demonstrating his project management skills. Additionally, he is certified in Sales and Customer Relationship Management, which complements his extensive experience in managing client relationships.