Kelsey Michael
About Kelsey Michael
Kelsey Michael is a Customer Success Manager with a strong focus on customer satisfaction and relationship building. She has a diverse background in customer service roles across various companies, including Advanced Tissue and Healthesystems, and holds a Bachelor's degree in Communications from Indiana University Bloomington.
Current Role at Ushur
Kelsey Michael serves as a Customer Success Manager at Ushur since 2022. In this role, she acts as a subject matter expert for her customers, ensuring their success is prioritized. Kelsey communicates customer needs to internal teams and facilitates the implementation of solutions. Her focus on building relationships and customer care is central to her responsibilities.
Previous Experience in Customer Success
Before joining Ushur, Kelsey Michael held several positions that contributed to her expertise in customer success. She worked as an Account Manager at Healthesystems from 2018 to 2022, where she focused on managing customer accounts. Prior to that, she served as an Account Representative and an Executive Assistant in the same organization, gaining valuable experience in customer relations and support.
Internship at BritishAmerican Business
Kelsey Michael completed a one-month internship as an Event Assistant at BritishAmerican Business in 2014 in London, United Kingdom. This role provided her with foundational experience in event management and customer engagement, which has informed her subsequent career in customer success.
Education and Academic Background
Kelsey Michael studied at Indiana University Bloomington, where she earned a Bachelor's degree in Communications from 2012 to 2015. Her academic background has equipped her with strong communication skills, which are essential in her current role and throughout her career.
Career Development in Florida
Kelsey Michael moved to Florida seven years ago, where she developed a career in customer success. Her journey includes various roles in the Tampa/St. Petersburg area, including her time at Advanced Tissue as a Territory Manager and multiple positions at Healthesystems. This experience has allowed her to cultivate a passion for customer care and relationship building.