Ryan Snyder
About Ryan Snyder
Ryan Snyder serves as the Global Head of Customer Success at Ushur, bringing extensive experience in customer success and support roles across various companies. He has a strong focus on aligning customer needs with solutions to foster lasting relationships and has a proven track record in reducing churn and enhancing Net Dollar Retention.
Current Role at Ushur
Ryan Snyder serves as the Global Head of Customer Success at Ushur, a position he has held since 2024. In this role, he focuses on aligning customer needs and expectations with the solutions offered by Ushur, aiming to build lasting and trusted relationships. His leadership in customer success is critical in enhancing customer satisfaction and retention.
Previous Experience in Customer Success
Before joining Ushur, Ryan Snyder held several key positions in customer success across various companies. He was the Senior Vice President of Global Customer Success at SightCall from 2020 to 2022. Prior to that, he served as the Chief Customer Officer at GoodData from 2015 to 2019, where he led global services and account management. His experience also includes roles as Global Head of Customer Experience at Cyberhaven and Vice President of Customer Success at Alation.
Background in Consulting and Sales
Ryan Snyder has a strong background in consulting and sales, having worked as the Senior Director of Consulting Sales and Delivery at Symantec from 2011 to 2015. His earlier career includes a role as Vice President of Client and Professional Services at Verint Inc. from 2004 to 2011. This diverse experience has equipped him with the skills necessary to lead post-sales functions effectively.
Education and Academic Background
Ryan Snyder studied at the University of California, Davis, where he earned a degree in Agricultural Economics from 1985 to 1989. He also attended Palo Alto High School. His educational background has provided him with a solid foundation for his career in customer success and management.
Proven Track Record in Customer Retention
Ryan Snyder has a proven track record in leading post-sales functions that result in low churn rates and impressive Net Dollar Retention (NDR) results. His experience spans building customer experience teams from the ground up and optimizing established ones, demonstrating his capability in enhancing customer satisfaction and loyalty.