Gina Mann
About Gina Mann
Gina Mann is a Customer Service Manager at USIC, where she has worked since 2015. She previously held the position of Customer Care Manager at Anthem for 11 years and holds a Bachelor of Science in Business Administration from Indiana University–Purdue University Indianapolis.
Work at USIC
Gina Mann has served as Customer Service Manager at USIC since 2015. In this role, she oversees customer service operations, ensuring efficient communication and support for clients. Her tenure at USIC spans nine years, during which she has contributed to enhancing customer satisfaction and streamlining service processes.
Previous Experience at Anthem
Before joining USIC, Gina Mann worked at Anthem as Customer Care Manager from 2004 to 2015. During her eleven years at Anthem, she managed customer service teams and developed strategies to improve service delivery. Her experience in the healthcare sector provided her with valuable insights into customer needs and expectations.
Education and Expertise
Gina Mann holds a Bachelor of Science (B.S.) degree in Business Administration, Management and Operations from Indiana University–Purdue University Indianapolis. Her educational background equips her with the knowledge and skills necessary for effective management and operational oversight in customer service.
Professional Background
Gina Mann has a robust professional background in customer service management, with over 20 years of experience in the field. Her career trajectory includes significant roles at both USIC and Anthem, where she has developed expertise in managing customer relations and improving service quality.