Nick Grimwood
About Nick Grimwood
Nick Grimwood is a Customer Success Manager at V-Nova Ltd., with a diverse background in the television industry, including roles in operations and technical support. He has over two decades of experience, having previously worked at companies such as DAZN Group, Vodafone, and Virgin Media.
Current Role at V-Nova
Nick Grimwood serves as the Customer Success Manager at V-Nova Ltd. since 2021. In this role, he focuses on ensuring customer satisfaction and success by leveraging his extensive experience in the video services industry. His responsibilities include managing customer relationships and overseeing the implementation of solutions that enhance user experience.
Previous Experience at DAZN Group
Before joining V-Nova, Grimwood worked at DAZN Group as the Global Operations & Incident Manager from 2017 to 2020. In this position, he was responsible for overseeing operational processes and incident management, contributing to the smooth delivery of streaming services. His tenure at DAZN Group spanned three years.
Professional Background in Video Services
Grimwood has a diverse background in the video services sector, having held various roles that include Video Operations Specialist at Vodafone and On-Demand Operations Engineer at Virgin Media. His experience in these positions has equipped him with expertise in OTT playout and monitoring, essential for delivering high-quality video services.
Expertise in Staff Management and Training
Grimwood possesses a strong background in staff management and training. He has enhanced team performance in operational environments through effective leadership and training initiatives. His experience in managing supplier relationships in the television industry further complements his operational expertise.
Career Timeline and Roles
Grimwood's career spans several roles in various companies. He began as a Customer Service Advisor at Telewest Communications from 1997 to 1999, followed by positions at NTL Communications Services Limited, NHS Trust, and Anya Design Studio. His career trajectory reflects a consistent focus on customer service and operational excellence in the telecommunications and media sectors.