Barbara Barnes
About Barbara Barnes
Barbara Barnes serves as the Inside Sales and Renewal Management professional at Vaisala, where she has worked since 2019. With extensive experience in customer service and account management across several leading companies, she has effectively managed contracts and collaborated with teams to enhance customer engagement in the renewable energy sector.
Current Role at Vaisala
Barbara Barnes currently holds the position of Inside Sales and Renewal Management at Vaisala. She has been with the company since 2019, contributing to the Greater Seattle Area. In her role, she manages internal sales for a suite of online SaaS tools that assist in building forecasts and renewable energy analytics. She has prepared, administered, monitored, and completed over 200 contracts, demonstrating her capability in handling complex sales processes. Additionally, she activates the renewal of licensing for a tool utilized by more than 100 customers.
Previous Experience in Sales and Customer Service
Prior to her current role, Barbara Barnes has accumulated extensive experience in sales and customer service across various companies. She worked at Rational Interaction as Azure CXP Lead for seven months in 2018-2019. Before that, she served as Customer Service Team Lead at Booking.com for three years, from 2015 to 2018. Her experience also includes a role as Senior Customer Advocate at Microsoft from 2012 to 2014, and as a Customer Service Associate at Delta Air Lines from 1999 to 2002.
Background in Quality Analysis
Barbara Barnes has a background in quality analysis, having worked as a Quality Analyst at Microsoft for three months in 2014. Additionally, she served as an Ads Quality Analyst at Google for one year, from 2011 to 2012. These roles contributed to her understanding of quality assurance processes and customer satisfaction metrics, which are essential in her current sales management position.
Educational Background
Barbara Barnes studied at Universidade Candido Mendes, where she earned a Bachelor's degree in Law from 1997 to 2002. This educational background has provided her with a solid foundation in legal principles, which can be beneficial in contract management and negotiations in her sales roles.
Collaboration and Account Management
In her current position, Barbara Barnes collaborates with science and marketing teams to develop proposals for potential new customers and to enhance existing accounts. She has served the account management needs of over 250 global energy traders, windfarm builders, operators, solar farms, and energy investors, showcasing her ability to manage diverse client needs in the renewable energy sector.