Matt Norris
About Matt Norris
Matt Norris is a Customer Support Technician at Vaisala, specializing in project delivery within the transportation weather industry. He has a background in business development and training, along with a degree in Sports and Exercise Science from the University of Worcester.
Work at Vaisala
Matt Norris has been employed at Vaisala as a Customer Support Technician in the Network Operations Center (NOC) since 2017. In this role, he focuses on providing technical support and ensuring the smooth operation of Vaisala's systems. His responsibilities include managing customer inquiries and resolving issues related to environmental and industrial measurements.
Previous Experience
Before joining Vaisala, Matt Norris worked at Edmundson Electrical Ltd as a Business Development Manager from 2016 to 2017. He held this position for one year, where he contributed to the company's growth and development strategies. Additionally, he served as a Nationwide Trainer at Hampton Knight for ten months in 2015, where he was responsible for training staff across the organization.
Education and Expertise
Matt Norris studied Sports and Exercise Science at the University of Worcester from 2010 to 2013, earning a Second class BSc with honours. His educational background includes A levels in French and a BTEC in Physical Education, along with 11 A-C GCSEs from Netherstowe High School, where he studied from 2003 to 2010. He possesses skills in quality control of data related to environmental and industrial measurements and has expertise in managing project delivery within the transportation weather industry.
Training and Development Skills
In his current role at Vaisala, Matt Norris provides both internal and external training on company software. His training initiatives aim to enhance user proficiency and satisfaction, ensuring that clients and staff are well-equipped to utilize the software effectively. This aspect of his work highlights his commitment to improving user experience and operational efficiency.