Rob Wilson
About Rob Wilson
Rob Wilson is a Field Service Specialist at Vaisala, where he has worked since 2003 in Durham, United Kingdom. He provides technical support and manages compliance systems for the Rail Business segment while overseeing service support for weather system installations across various sectors.
Work at Vaisala
Rob Wilson has worked at Vaisala since 2003, serving as a Field Service Specialist for 21 years in Durham, United Kingdom. His role involves facilitating accurate project specification and delivery through sales support. He oversees year-round front-line service support for weather system installations across UK roads, rail, and airports, which includes both reactive and scheduled preventative maintenance. Wilson also manages the Rail compliant management system for RISQS and acts as the Sentinel coordinator for the Rail Business segment. Prior to his current position, he held roles as a Thermal Mapping Team Leader and Thermal Map Analyst at Vaisala from 1999 to 2003.
Education and Expertise
Rob Wilson studied Environmental Studies at the University of Sunderland, where he earned a Bachelor of Science (BSc) with honors from 1995 to 1998. He also attended Hartlepool College of Further Education from 1993 to 1995, focusing on Government & Politics and Geography. His educational background supports his technical expertise in environmental systems and project management within the field service sector.
Background
Before joining Vaisala, Rob Wilson worked as a Thermal Map Analyst in Birmingham, United Kingdom, from 1999 to 2002. He then progressed to the role of Thermal Mapping Team Leader for one year before taking on his current position. His extensive experience in the field service industry has equipped him with the skills necessary to provide integrated system support across the Controlled Environment business segment.
Technical Support and Customer Service
In his role as Field Service Specialist, Rob Wilson offers technical expertise and support to both internal and external customers across the UK and Europe. His responsibilities include ensuring the effective operation of weather systems and providing solutions to technical challenges faced by clients. This customer-centric approach is essential for maintaining high service standards and fostering long-term relationships.