Victor Martinez
About Victor Martinez
Victor Martinez is a Tender Specialist at Vaisala, where he has worked since 2020 in the Helsinki Metropolitan Area. He has a diverse background in tourism, hospitality management, and customer service, with experience in various roles across Europe.
Work at Vaisala
Victor Martinez has been employed at Vaisala as a Tender Specialist since 2020. He operates in the Helsinki Metropolitan Area and has accumulated four years of experience in this role. Prior to his current position, he served as a Sales and Service Contracts Coordinator at Vaisala for 11 months, contributing to the company's operations in the same region.
Education and Expertise
Victor Martinez holds a Master of Business Administration (MBA) in International Business Management from Haaga-Helia University of Applied Sciences. He also earned a Bachelor of Science in Tourism and Hospitality Management from ESADE Business & Law School, where he studied from 2006 to 2011. Additionally, he participated in the Erasmus program at University College Birmingham, focusing on Tourism and Hospitality Management.
Background in Hospitality and Customer Service
Victor Martinez has a diverse background in the hospitality and customer service sectors. He worked at Kämp Collection Hotels as part of the opening team for Hotel St. George in 2018. His experience includes roles as a Front Desk Receptionist at HUSA and as a Customer Service and Reservations agent at Marina Port Vell. He also held a leadership position at Marina Port Vell as Front Office Leader, enhancing his skills in managing customer interactions.
Language Proficiency
Victor Martinez is proficient in four languages: English, Spanish, French, and Catalan. This multilingual capability allows him to communicate effectively in various international environments, facilitating better interactions with clients and colleagues across different regions.
Training and Development Initiatives
Victor Martinez successfully trained 20 employees for the launch of an outsourced customer service unit in India, specifically for an Online Travel Agency. He utilized Amadeus and Sabre GDS systems during this training, demonstrating his ability to enhance operational efficiency and employee readiness in a global context.