Anna Getova
About Anna Getova
Anna Getova is a Customer Success Manager at Validity Inc. in London, with a background in logistics and customer service across various industries, including aviation and packaging.
Current Role at Validity Inc.
Anna Getova has been serving as a Customer Success Manager at Validity Inc. since 2020. In this role, she focuses on enhancing customer satisfaction and ensuring that clients derive maximum value from the company's products and services. Her responsibilities include managing customer relationships, addressing inquiries, and providing support to optimize the customer experience.
Previous Experience in Aviation and Aerospace
Prior to her current position, Anna worked in various roles within the aviation and aerospace sector. She served as a Customer Service Representative for British Airways from 2015 to 2017, where she was responsible for improving customer experience. Anna also held positions as an Account Manager at Zodiac Aerospace and Safran, focusing on key accounts such as Airbus from 2017 to 2019.
Educational Background
Anna holds multiple degrees in business and management. She earned a Master’s Degree in Business Strategy and International Development from Université de Nice-Sophia Antipolis from 2011 to 2012. Additionally, she completed a Master’s Degree in International Business Management at IAE FRANCE - Écoles Universitaires de Management from 2012 to 2013. Her undergraduate studies include a Bachelor of Business Administration from Sofia University St. Kliment Ohridski, completed from 2006 to 2010, and a Bachelor’s Degree in Business/Managerial Economics from University of Lille 1 Sciences and Technology in 2009.
Early Career and Internships
Anna's early career included internships that provided her with foundational experience in logistics and human resources. She worked as an Agency Assistant in HR at O2 CARE SERVICES in 2012 and held two internships at GEODIS in 2013, one as a Freight Forwarder and another as an Office Administrator. These roles contributed to her understanding of supply chain operations and customer service.
Skills and Communication
Anna is recognized for her strong communication skills and organizational abilities. She has a proven track record of reliability and maintains high standards of excellence in her work. Her experience managing planning processes and administrative relations in various sectors has further developed her expertise in customer success and operational management.