Ashley Sierant
About Ashley Sierant
Ashley Sierant serves as the Senior Director of Global Customer Success & Support Operations at Validity Inc., where she has worked since 2022. She has extensive experience in customer success and operations, having held various roles in multiple organizations, including When I Work and Edgecombe County Public Schools.
Current Role at Validity
Ashley Sierant serves as the Senior Director of Global Customer Success & Support Operations at Validity Inc. since 2022. In this role, she oversees customer learning and education functions, ensuring that customers have access to high-quality training and resources. This focus on enhancing product adoption and usage is central to her responsibilities.
Previous Experience at Validity
Prior to her current position, Ashley held several roles at Validity Inc. She worked as the Director of Global Customer Success Operations from 2021 to 2022 and as the Customer Success Operations Manager in 2018. Her tenure at Validity has spanned multiple years, contributing to her extensive experience in customer success operations.
Professional Background
Ashley has a diverse professional background with experience in various organizations. She worked as a Senior Customer Success Manager at CRMfusion Inc. from 2013 to 2018. Additionally, she held roles at When I Work as Senior Manager, Operations & Enablement, and at Edgecombe County Public Schools as Communication Assistant. Her career spans over a decade, showcasing her expertise in customer success and operations.
Education and Expertise
Ashley earned a Bachelor of Arts in Communication with a concentration in Public Relations and a minor in Business Administration from East Carolina University, graduating in 2004. She is a certified Salesforce administrator and data integrity specialist, with proficiency in platforms such as ChurnZero, Hubspot, Pendo, and Zendesk. Her educational background supports her expertise in customer success and operational management.
Speaking Engagements and Contributions
Ashley has presented at Dreamforce and other industry events, where she shared best practices and insights on leveraging Salesforce and data to optimize customer success and support operations. Her contributions to the industry highlight her commitment to advancing knowledge in customer success management.