Danielle Coke, Chp
About Danielle Coke, Chp
Danielle Coke serves as the Director of Customer Success at Validity Inc., where she has worked since 2022. With a background in customer service and operations management, she has developed strong skills in client relationship building and team development.
Current Role at Validity Inc.
Danielle Coke serves as the Director of Customer Success at Validity Inc., a position she has held since 2022. In this role, she is responsible for overseeing customer success initiatives and ensuring client satisfaction within the Greater Tampa Bay Area. Her expertise in customer service and relationship management contributes to the company's focus on client retention and growth.
Previous Experience at Validity Inc.
Danielle Coke has held multiple positions at Validity Inc. prior to her current role. She worked as the Manager of Global Renewals & Customer Success from 2019 to 2020 and later served as Senior Manager for the Customer Growth Enterprise Team from 2020 to 2022. Additionally, she was the Manager of Customer Growth for a brief period in 2020. Her diverse experience within the company has equipped her with a comprehensive understanding of customer needs and business operations.
Background in Retail and Operations Management
Danielle Coke's career includes significant experience in retail and operations management. She worked as an Operations Manager at LUSH Fresh Handmade Cosmetics North America from 2013 to 2015 and held a position as a Keyholder & Retail Sales Associate at T-Mobile from 2010 to 2011. These roles have contributed to her strong customer service skills and ability to manage team dynamics effectively.
Educational Background in Biotechnology
Danielle Coke earned a Bachelor of Science (B.S.) degree in Animal Biotechnology & Conservation from Delaware Valley University, where she studied from 2004 to 2007. Her educational background reflects her passion for the biotech and healthcare industries, providing her with a solid foundation for her career in customer success.
Skills and Competencies
Danielle Coke possesses a range of skills that enhance her effectiveness in her roles. She has strong customer service and selling skills, superior listening abilities, and a talent for problem-solving. Additionally, she is skilled in public speaking and presentation, making her a capable trainer and coach. Her business acumen allows her to manage operations efficiently and drive revenue growth.