Eduardo Gadens
About Eduardo Gadens
Eduardo Gadens is a Customer Onboarding Specialist at Validity Inc. with extensive experience in customer success and digital design, having previously held roles at various companies in Brazil and the USA.
Current Role at Validity
Eduardo Gadens currently serves as a Customer Onboarding Specialist - Global at Validity Inc. since 2023. In this role, he is responsible for managing the onboarding process for new clients, ensuring a smooth transition and integration of Validity's services. His expertise in project management software aids in effectively executing client onboarding processes.
Previous Experience at Validity Inc.
Prior to his current position, Eduardo worked at Validity Inc. as a Customer Success Manager for the LATAM region from 2022 to 2023. During this time, he focused on enhancing customer satisfaction and retention strategies, leveraging his skills in web analytics to analyze customer data.
Career Background in Customer Success
Eduardo has extensive experience in customer success roles across various companies. He worked as a Customer Success Manager at R2U Augmented Reality & CGI in 2021 and held positions at Linx as a Customer Success Executive and Junior Customer Success Executive from 2018 to 2020. His roles involved engaging with clients to ensure their needs were met and optimizing their experience with the products.
Educational Background and Certifications
Eduardo has pursued various educational opportunities to enhance his skills. He studied at Google pour les pros, achieving Advanced Google Analytics and Tag Manager certifications from 2019 to 2023. He also attended FIA Business School, earning an Executive Certification in Business Development, Leadership, and Networking in 2021. Additionally, he has a background in digital design from SAGA - School of Art, Games and Animation.
Skills and Expertise
Eduardo incorporates behaviorism and neuroscience concepts into business strategies, which enhances client engagement and strategy effectiveness. His expertise in web analytics supports his ability to analyze customer data, contributing to improved satisfaction and retention strategies. He also has a background in digital design, which informs his creative approach to developing business strategies.