Emőke M.
About Emőke M.
Emőke M. serves as the Vice President of Customer Success, Global at Validity Inc., where she leads a global team of Customer Success Leaders and focuses on customer satisfaction and retention. With over a decade of experience in customer relationship management, she has held various roles within Validity Inc. and other companies, emphasizing the importance of human interaction in digital communications.
Current Role at Validity Inc.
Emőke M. serves as the VP of Customer Success, Global at Validity Inc. since 2022. In this role, she manages a global team of seven Customer Success Leaders and oversees a team of over 35 Customer Success Managers. Her responsibilities include ensuring customer satisfaction and retention, which are primary goals for her team. Emőke emphasizes the importance of integrating a human touch into digital communications within her customer success strategies. She oversees customer success operations for three different products, each with various service level offerings.
Previous Experience at Validity Inc.
Emőke M. has held multiple positions at Validity Inc. prior to her current role. She worked as a Senior Manager of Customer Success Onboarding Operations for six months in 2021, and as Director of PMO for Customer Success Global from 2021 to 2022. Additionally, she served as a Senior Account Coordinator for Technical Implementation and Onboarding from 2018 to 2019, and as an Account Coordinator and Onboarding Specialist from 2016 to 2018. Her tenure at Validity Inc. spans various roles that have contributed to her expertise in customer relationship management.
Early Career Background
Emőke M. began her career as an Administrative Assistant at Hugo Kern und Liebers GmbH & Co. KG, where she worked for seven years from 2006 to 2013 in Sancraiu de Mures, Romania. She then transitioned to customer service roles, including a position as a Customer Service Representative at Teleperformance Portugal from 2013 to 2014 in Lisbon. Emőke continued to build her customer success skills as a Customer Success Specialist at CSC Digital Brand Services from 2014 to 2016 in London.
Expertise in Customer Relationship Management
Emőke M. has over a decade of experience in customer relationship management, with a specialization in leveraging technology and analytics to enhance customer satisfaction. Her focus on customer success has driven her to develop strategies that prioritize customer satisfaction and retention. She has a proven track record of managing customer success operations across various products and service levels, demonstrating her ability to adapt to different business needs.