Jhojan Fernando Rios Orjuela
About Jhojan Fernando Rios Orjuela
Jhojan Fernando Rios Orjuela is a Technical Support Representative - Tier II at Validity Inc., where he has worked since 2021. He holds a Master's degree in Applied International Development and has a diverse work history in technical support and customer service roles.
Work at Validity
Jhojan Fernando Rios Orjuela has been employed at Validity Inc. since 2021 as a Technical Support Representative - Tier II. In this role, he provides advanced technical support and assistance to clients, ensuring efficient resolution of issues. Prior to this position, he worked as a Customer Support Representative at the same company from 2020 to 2021, where he developed foundational skills in customer service and technical troubleshooting.
Previous Employment Experience
Before joining Validity Inc., Jhojan held several roles in various organizations. He worked at Whitbread as a Team Member from 2015 to 2017 in Reading, United Kingdom. He then transitioned to Apple, where he served as a Technical Specialist from 2017 to 2018. Following his time at Apple, he worked as a Concierge at Rendall & Rittner for three months in 2018, and as an Operations Executive at Trouva from 2018 to 2019. His most recent role before Validity was as a Partner Success Manager at minicabit from 2019 to 2020.
Education and Expertise
Jhojan earned a Master of Science in Applied International Development from the University of Reading, completing his studies from 2020 to 2021. Prior to this, he obtained a Bachelor's degree in Biological and Biomedical Sciences from the same university, studying from 2014 to 2018. His educational background provides him with a strong foundation in both scientific principles and international development.