Karen Coyne
About Karen Coyne
Karen Coyne serves as the Senior Director of Customer Success at Validity Inc. She has extensive experience in customer success and public relations, having held various roles in notable organizations over the past two decades.
Current Role at Validity Inc.
Karen Coyne serves as the Senior Director of Customer Success at Validity Inc. since 2024. In this role, she oversees customer success initiatives and strategies to enhance client satisfaction and retention. Her leadership is focused on ensuring that customers derive maximum value from Validity's products and services.
Previous Experience at Validity Inc.
Prior to her current position, Karen held the role of Director of Customer Success at Validity Inc. from 2021 to 2024. During this time, she was responsible for managing customer relationships and driving success metrics within the organization.
Career Background in Customer Success
Karen has extensive experience in customer success roles. She worked at Notified as Manager of Customer Experience from 2020 to 2021 and as Manager of Customer Success from 2019 to 2020. Her background includes a focus on public relations and customer engagement strategies.
Education and Professional Development
Karen Coyne studied at the University of North Carolina at Charlotte, where she earned a Bachelor of Arts in Communications Studies. She also completed studies to become a Certified Meeting Professional, enhancing her expertise in event management and customer relations.
Event Management Experience
Karen's early career includes significant roles in event management. She worked at the Charlotte Regional Visitors Authority as Event Manager from 2004 to 2006 and later as Convention Sales Manager from 2006 to 2010. These positions contributed to her skills in organizing and managing large-scale events.