Kayla Chrysler
About Kayla Chrysler
Kayla Chrysler serves as the Director of Onboarding Services at Validity Inc. in the London Area, UK, where she focuses on enhancing customer experience and staff development.
Work at Validity
Kayla Chrysler serves as the Director of Onboarding Services at Validity Inc., a position she has held since 2022. In this role, she focuses on enhancing the onboarding experience for clients, ensuring a smooth transition and integration of services. Prior to her current title, she was a Senior Manager of Onboarding at Validity for four months in 2021. Her experience in customer success and onboarding positions her to effectively lead initiatives that improve customer satisfaction and retention.
Previous Experience in Customer Success
Before joining Validity, Kayla Chrysler held various roles in customer success across multiple organizations. She was a Senior Customer Success Manager at Aria Systems from 2015 to 2017 and served as the Director of Customer Success at RedCloud Technologies for several months in 2018 and 2019. Her extensive background includes managing customer relationships and driving success strategies to enhance client experiences.
Educational Background
Kayla Chrysler earned two Bachelor's degrees from the University of Oregon, studying International Studies and Finance at the Lundquist College of Business. Her education, completed between 2001 and 2005, provided her with a strong foundation in both global perspectives and financial principles, which she applies in her professional roles.
Leadership and Management Skills
Kayla Chrysler demonstrates strong leadership capabilities, particularly in customer experience improvement and team development. She emphasizes the importance of staff coaching and development, advocating for her colleagues' career growth. Her approach includes utilizing refined listening skills to understand customer needs and delivering proactive recommendations, which contribute to her success in retention-related activities.
Career Progression and Responsibilities
Throughout her career, Kayla Chrysler has consistently taken on roles with increased responsibility. Her positions have included managing teams and leading initiatives that focus on customer satisfaction and operational efficiency. She has thrived in environments that require strategic thinking and effective complaint resolution, showcasing her ability to adapt and excel in various customer-focused roles.