Kent Fan
About Kent Fan
Kent Fan is a Customer Success Manager at Validity, with extensive experience in customer success, business development, and digital transformation across various industries. He has held positions at notable companies including Emarsys, PCCW Media Limited, and Experian, and holds a Master's degree in Engineering Enterprise Management from The Hong Kong University of Science and Technology.
Work at Validity
Kent Fan has been employed at Validity as a Customer Success Manager since 2021. In this role, he focuses on enhancing customer satisfaction and ensuring the successful implementation of Validity's solutions. His responsibilities include managing client relationships and driving customer engagement to maximize the value derived from Validity's offerings.
Previous Roles in Customer Success
Before joining Validity, Kent Fan held various positions in customer success and business development. He worked at Infobip as a Customer Success Manager from 2020 to 2021. Prior to that, he served as a Client Success Manager at Emarsys from 2017 to 2019 and as a Growth Consultant at the same company from 2019 to 2020. His experience in these roles has equipped him with a strong foundation in customer relationship management.
Background in Business Development
Kent Fan has extensive experience in business development across multiple organizations. He worked as a Business Development Manager at PCCW Media Limited for 8 months in 2013, followed by a similar role at Experian from 2015 to 2017. He also held positions at PCCW Solutions Limited and Madcradle Online Limited, contributing to his expertise in developing strategic partnerships and driving business growth.
Education and Expertise
Kent Fan holds a Master of Science in Engineering Enterprise Management from The Hong Kong University of Science and Technology, where he studied from 2006 to 2008. He also earned a Bachelor of Engineering in Design and Technology from City University of Hong Kong, completing his studies from 2002 to 2005. His academic background supports his expertise in leading digital transformation projects and CRM data management.
Experience in Aviation and Customer Service
Kent Fan began his career in the aviation industry, working as Cabin Crew for Virgin Atlantic Airways from 2005 to 2007 and for Dragonair from 2002 to 2005. He also served as a Passenger Sales Representative for Thai Airways International in 2007-2008. These roles provided him with valuable experience in customer service and stakeholder engagement, which he has applied throughout his subsequent career.