Kori O'neal
About Kori O'neal
Kori O'neal is an Enterprise Customer Account Manager at Validity Inc., specializing in data quality and CRM management. Previously, O'neal worked as the Southeast Training Manager at Verizon Connect for six years and holds a Bachelor's degree in Sociology from Western New England University.
Work at Validity
Kori O'neal has been employed at Validity Inc. as an Enterprise Customer Account Manager since 2019. In this role, O'neal focuses on enhancing customer engagement and retention through a suite of tools, including DemandTools, BriteVerify, Return Path, 250ok, and AppBuddy. O'neal's responsibilities include managing customer accounts and ensuring the effective use of data quality and CRM management solutions.
Previous Experience at Verizon Connect
Before joining Validity, Kori O'neal worked at Verizon Connect as the Southeast Training Manager from 2013 to 2019. During this six-year tenure in Tampa, Florida, O'neal was responsible for training initiatives and contributed to the operational efficiency of the organization. This experience provided valuable insights into customer service and account management.
Education and Expertise
Kori O'neal earned a Bachelor's degree in Sociology from Western New England University, studying from 1999 to 2003. This educational background supports O'neal's expertise in understanding customer behavior and enhancing customer relationships, particularly in the SaaS industry.
Specialization in Data Quality and CRM Management
O'neal specializes in data quality and CRM management, with a particular focus on email verification and deliverability. This specialization is critical in the SaaS environment, where maintaining accurate customer data is essential for effective marketing and customer retention strategies.