Kristina M. Ek
About Kristina M. Ek
Kristina M. Ek is a Senior Customer Success Manager with extensive experience in customer success and program management across various companies. She has held positions at Validity Inc., Modernizing Medicine, and Return Path, among others, demonstrating a strong background in the field since 1998.
Current Role at Validity Inc.
Kristina M. Ek serves as a Senior Customer Success Manager at Validity Inc., a position she has held since 2022. In this role, she is responsible for ensuring customer satisfaction and success with Validity's products and services. Her extensive experience in customer success management allows her to effectively address client needs and foster strong relationships.
Previous Experience at Validity Inc.
Prior to her current role, Kristina worked at Validity Inc. as a Principal Customer Success Manager from 2019 to 2021. During this time, she contributed to the development and execution of customer success strategies, enhancing the overall customer experience. Her tenure at Validity has spanned multiple years, showcasing her commitment to the company.
Career Background in Customer Success Management
Kristina has a robust background in customer success management, having worked at several organizations. She was a Senior Customer Success Manager at Modernizing Medicine for six months in 2021 and held a similar role at Return Path from 2015 to 2019. Her experience includes managing client relationships and ensuring the successful adoption of products.
Experience in Program Management
Kristina's career includes significant experience in program management. She served as a Senior Program Manager at ServiceNow for eight months in 2017-2018. In this role, she was involved in overseeing program initiatives and aligning them with organizational goals, demonstrating her versatility in both customer success and program management.
Long-Term Career in the Industry
Kristina's career spans over two decades, beginning as a Senior Product Manager at The Seattle Times Company/NWclassifieds.com from 1998 to 2003. She has held various positions that have contributed to her expertise in customer success and program management, including a decade-long tenure at Adicio, Inc. as a Senior Customer Success Manager.