Lilly Zhang
About Lilly Zhang
Lilly Zhang is a Customer Success Specialist at Validity Inc. with a diverse background in administrative and customer support roles across various industries in China and Australia.
Work at Validity
Lilly Zhang has been employed at Validity Inc. as a Customer Success Specialist since 2021. In this role, she focuses on enhancing customer satisfaction and ensuring that clients effectively utilize the company's products and services. Her experience in customer support and administration contributes to her ability to address client needs and foster positive relationships.
Education and Expertise
Lilly Zhang holds a Master of Business Administration (MBA) with a major in Information Systems from CQUniversity, which she completed from 2001 to 2003. Prior to this, she studied Radio Communication Technology at Nanjing University of Science and Technology, earning a Higher National Diploma from 1992 to 1994. Her educational background equips her with a solid foundation in both technical and business disciplines.
Professional Background
Lilly Zhang has diverse work experience across various roles and industries. She began her career as a Customer Support Engineer at Ericsson in Nanjing, China, from 1995 to 2000. She later served as a Personal Assistant at Amalgamated Pest Control in 2003. In Sydney, she worked in several capacities, including Bureau Administrator at Clayko from 2007 to 2010, Sales Administrator at 1001 Optical in 2018, and Training Coordinator at Red Education from 2019 to 2021.
Previous Roles and Responsibilities
Throughout her career, Lilly Zhang has held various administrative and support roles. She was an Executive Assistant at Homart Pharmaceuticals Pty Ltd for six months in 2019. Her positions have involved managing schedules, coordinating training, and providing customer support, showcasing her adaptability and organizational skills in different environments.