Marissa Garcia
About Marissa Garcia
Marissa Garcia is a Customer Onboarding Specialist at Validity Inc. in Broomfield, Colorado, with a diverse professional background in healthcare, customer service, logistics, and retail management.
Work at Validity
Marissa Garcia currently serves as a Customer Onboarding Specialist at Validity Inc., a position she has held since 2022. In this role, she acts as the single point of contact for clients during the onboarding process. Her responsibilities include ensuring seamless communication and project execution, which are critical for successful client integration. Marissa employs a holistic approach to customer onboarding, assembling and coordinating both internal and external resources to facilitate project implementation.
Previous Experience in Customer Service
Prior to her role at Validity, Marissa worked as a Customer Service Representative at OpenTable from 2021 to 2022. This position was remote and lasted for four months. Additionally, she has experience in logistics as a Delivery Driver at Rhino Freight Logistics LLC from 2020 to 2021. Her diverse background in customer service and logistics contributes to her strong skills in managing client testing and training during the onboarding process.
Background in Healthcare and Retail Management
Marissa's professional background includes significant experience in healthcare and retail management. She worked as a Caregiver at Advanced Home Care from 2018 to 2019 in Nashville, Tennessee. Furthermore, she served as a Visual Manager at BoxLunch from 2015 to 2017. This varied career path has equipped her with a unique ability to connect with customers by understanding both their spoken and unspoken needs.
Education and Expertise
Marissa Garcia holds a Bachelor's degree in Psychology from the University of Houston, which she completed from 2016 to 2020. She also earned an Associate's degree in Sociology from Alvin Community College, studying there from 2012 to 2015. Additionally, she pursued a second Associate's degree in Psychology at the same institution. Her educational background provides her with a strong foundation in understanding human behavior, which is beneficial in her customer onboarding role.
Acrobat Experience
From 2016 to 2020, Marissa worked as a self-employed Acrobat, a role that spanned four years and took her worldwide. This experience adds to her diverse skill set and showcases her ability to adapt and perform in various environments, further enhancing her customer engagement capabilities.