Rayelle Miller
About Rayelle Miller
Rayelle Miller is a Technical Support Specialist at Validity Inc., where she provides Tier II support and trains team members. She has a diverse work history, including roles in customer service and analysis across various industries.
Work at Validity
Rayelle Miller has been employed at Validity Inc. as a Technical Support Specialist since 2021. In this role, she provides Tier II support by reproducing customer issues in a sandbox environment, which aids in resolving advanced troubleshooting issues. She also analyzes customer problems using proprietary tools and publicly accessible data to identify root causes. Additionally, Miller trains Support Tier I team members, Client Success Managers, and new hires, contributing to the overall efficiency of the support team. She helps develop support procedures, policies, and standards aimed at improving customer satisfaction.
Previous Employment Experience
Before joining Validity Inc., Rayelle Miller held various positions across multiple industries. She worked as a Sales Associate at Charlotte Russe from 2012 to 2015 in Whitehall, PA. Miller also served as a Cage Cashier at Sands Casino Resort Bethlehem for one year in 2014-2015. Her experience includes working as an Office Assistant and Customer Service Representative at Orchard Supply Hardware from 2017 to 2018 in Culver City, CA. Additionally, she was a Social Media Agent at Ashley Furniture Industries from 2020 to 2021 in Tampa, Florida, and worked as a Record Entry Specialist at Applicant Insight for nine months in 2018-2019 in Odessa, Florida.
Education and Expertise
Rayelle Miller studied at Susquehanna University from 2011 to 2013, where she focused on Creative Writing. This educational background has likely contributed to her communication skills and ability to analyze customer issues effectively. Her expertise in technical support is demonstrated through her role at Validity Inc., where she employs her analytical skills to troubleshoot complex customer problems and train other team members.
Background
Rayelle Miller has a diverse professional background with experience in customer service, technical support, and training. She has worked in various roles that required strong communication and problem-solving skills. Her career spans several industries, including retail, hospitality, and technical support, indicating her adaptability and willingness to learn. Miller's work history includes positions that required her to engage with customers directly, manage team communications, and develop support strategies.