Rosi P.
About Rosi P.
Rosi P. is a Customer Success Specialist at Validity Inc. in London, England, where she has worked since 2020, focusing on enhancing customer training and support for top-tier clients.
Work at Validity
Rosi P. has been employed at Validity Inc. as a Customer Success Specialist since 2020. In this role, she operates from London, England, and has accumulated four years of experience in the position. Her responsibilities include assisting a strategic and top-tier client base, addressing roadblocks and escalations during the onboarding process. Rosi contributes to the development of digital education assets, such as training videos and webinars, aimed at enhancing customer training and implementation.
Customer Success Contributions
In her role, Rosi P. plays a significant part in creating digital education assets to support customer training. She provides in-depth product training through webinars and online group training sessions. Rosi actively participates in customer success projects that aim to improve the effectiveness of the customer success program. Her contributions are essential in ensuring that clients receive the necessary support during their onboarding and implementation phases.
Cross-Functional Collaboration
Rosi P. collaborates with various teams at Validity Inc., including Sales, Knowledge & Training, Support, and Marketing. This cross-functional teamwork is aimed at enhancing the overall customer success program. By working closely with these departments, Rosi helps to streamline processes and improve the resources available to clients, ensuring a cohesive approach to customer success.
Education and Training Expertise
Rosi P. specializes in providing comprehensive training to clients. She conducts webinars and online group sessions that focus on product training, which is crucial for effective customer onboarding. Her expertise in creating educational content and facilitating training sessions contributes to the successful implementation of Validity's products and services.