Seth Puglio
About Seth Puglio
Seth Puglio is a Data Customer Success Manager at Validity Inc., where he collaborates with internal teams to enhance tools and ensure client renewals. He holds a Bachelor of Science in Sports Administration from the University of Florida and has a diverse background in customer service and product management across various organizations.
Work at Validity
Seth Puglio serves as a Data Customer Success Manager at Validity Inc. since 2022. In this role, he collaborates with internal teams to enhance tools and ensure client renewals. He regularly meets with clients to educate them about products and address specific use-cases, emphasizing the improvement of Salesforce data quality. His position involves a hybrid work model based in Tampa, Florida.
Education and Expertise
Seth Puglio studied at the University of Florida, where he earned a Bachelor of Science (BS) degree in Sports Administration. This educational background provides him with a solid foundation in managing client relationships and understanding the dynamics of customer success in the sports and data industries.
Professional Background
Before joining Validity, Seth Puglio accumulated diverse experience in customer service and product management. He worked at Capital One in various roles, including SaaS Product Owner and Experiential Marketing Brand Sponsorship Associate, from 2020 to 2022 and from 2018 to 2020, respectively. His earlier positions include roles at the Tampa Bay Rays, Tampa Bay Lightning, Gator Boosters Inc., Gator Country Multimedia, Inc., and the Washington Nationals.
Career Progression
Seth Puglio's career began with internships and entry-level positions in sports organizations. He served as a Client Services Intern with the Tampa Bay Lightning in 2012 and progressed to roles such as Membership Specialist with the Tampa Bay Rays and Account Executive - Membership Sales with the Washington Nationals. His transition to Capital One marked a shift towards product ownership and marketing, further enhancing his skill set in customer success.